Visit the PowerNet6 Online Ordering Portal:
Learn how to use the new PowerNet6 Ordering system with our short video tutorials below.
Also view PowerNet6 FAQ below.
Tip: View videos in full screen mode for maximum visibility.
Video 1. Placing an Order
Video 2. Printing an order Guide
Video 3. Personal Options
Video 4. Coming Soon
Video 5. Par Lists
Video 6. Coming Soon
Q: How do I get started?
A: Contact your Maines Account Executive who will guide you through the process of transitioning to PowerNet 6.
Q: What browsers are supported?
A: All of the standard browsers can be used with PowerNet 6. This includes Internet Explorer, Firefox, Chrome, Edge (Windows 10) and Safari (Apple). The official “supported” browsers are: Internet Explorer and Firefox, but we have had no issues with other browsers. If you get a message stating “This browser may not be supported”, just click OK to bypass and continue with your ordering tasks.
Q: I forgot my user ID or password. Now what?
A: The User ID is always your Maines customer number which is found on every invoice. If you’ve forgotten your password, click the checkbox on your login page that states: “Forgot your password? Enter your User ID above, check this box, then click Sign In and we'll email your password to you!” Follow the instructions that you receive in your e-mail.
Q: I never received a confirmation on my order. What do I do?
A: First, allow at least 10 minutes for the order to be processed. Otherwise, make sure that your order is still not in your shopping cart. If your order is still in an “In Use” or “Pending” status, then you created the order but never actually sent it in. Click on the order number and after it loads, click Review Order and then Submit Order.
Q: I need changes made to my Maines Order Guide or to my Delivery Days. How do I do that?
A: Your Maines Account Executive manages the items that appear on your Maines Order Guide and can also work with you on your delivery schedule.
Q: Can I adjust an order after it’s been submitted?
A: Because the order may have already gone to the Warehouse for selection, you must contact your Maines customer service department to make any edits to your order after you’ve submitted it and received your confirmation.
Q: I ran into an error or I have a question. Where do I go??
A: If you have a functionality question (i.e. “How do I…”) watch the appropriate training video above first. If you still need assistance, send a detailed message to IT.Solutions@maines.net, including screenshots if possible. The more detail you put in your message the easier it will be for us to assist you.